Return & Refund Policy
1.) Eligibility for Returns
We accept returns only under the following conditions: – The product received is damaged, defective, or incorrect – The issue is reported within 48 hours of delivery
To be eligible for a return: – The product must be unused, unwashed, and unworn – The product must be returned in its original packaging, with all tags, labels, and invoices intact
Any request raised after 48 hours of delivery will not be accepted.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
– Products purchased during sale, clearance, or promotional offers
– Customized or altered products
– Products showing signs of wear, washing, or damage caused by the customer
3. Return Process
To initiate a return, please follow these steps: 1. Email us at info@kcsuits.com within 48 hours of receiving the
product 2. Mention your Order ID, reason for return, and attach clear images or videos of the issue 3. Our team
will review the request and respond within 2–3 business days
Once approved, return instructions will be shared with you.
4. Exchange Policy
– Exchange requests must be raised within 48 hours of delivery
– If the requested size or product is unavailable, a refund or store credit may be offered at our discretion
5. Refund Policy
– Refunds are processed only after the returned product is received and inspected by our team
– Approved refunds will be initiated within 7–10 business days
– Refunds will be credited to the original mode of payment
6. Cancellation Policy
– Orders can be cancelled only before dispatch
-Once the order has been shipped, cancellation requests will not be accepted
To cancel an order, please contact us immediately at info@kcsuits.com with your Order ID.
7. Quality Check Disclaimer
8. Contact Information
Email: info@kcsuits.com
Phone: +91-9903046541
Address: 2, Sir Hariram Goenka Street, Kalakar Street, Kolkata, West Bengal
This Return & Refund Policy is applicable to all purchases made on the official KC Suits website.